Cancellations & Refunds
Any booking cancellation must be communicated in writing. For the cancellation policy please refer to your booking confirmation.
In case of cancellation or changes made up to 5 days before the date of arrival, no fee will be charged. For cancellations or changes beyond the aforementioned term, the cost of the first night for each room canceled for stays up to 3 nights will be charged to the credit card as a guarantee, while for longer stays, 50% of the total amount stay booked.
Cancellations for holiday periods (Christmas, New Year, Easter etc.) or High season (12 July-17 September): will be accepted up to 15 days before the check-in date. For cancellations received from the 15th to the 7th day before the check-in date, only the cost of the deposit will be charged, from the 6th day the amount of the entire stay will be charged.
Vico dei Bolognesi reserves the right to credit the total amount due in case of cancellation after this period.
No reimbursement is due to the guest who decides to interrupt the stay already undertaken and therefore is required to pay the entire booked stay
In case of no-show, the total amount will be charged.
Due to force majeure
The management declines all responsibility for disservices due to lack of supplies, fortuitous failures to the equipment or other causes of force majeure. We accept no responsibility for damage caused by other guests, atmospheric events, natural disasters, epidemics, diseases and thefts.
Do not hesitate to contact us at the following e-mail address: firstname.lastname@example.org or at the addresses indicated on the website www.palazzopersone.it, our staff is always available for all your requests.