Vico dei Bolognesi per Palazzo Personè - Cafè & Rooms
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Policies

 
 

Hotel Policies

 
 
 

Privacy

Vico dei Bolognesi has a strong commitment to providing excellent service to all of its customers and visitors of his Website, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through this Web site.
This page describes how we shall manage the site in relation to the processing of personal data of users who consult it. This information is provided pursuant to Regulation (EU) 2016/679 (GDRP, Articles 13 and 14) to those who interact with web services accessible via internet at the address: www.palazzopersone.it
This information is provided only for the web site www.palazzopersone.it and not for other Web sites accessed via links.
Vico dei Bolognesi di Francesco Betocchi & c. Sas, with registered office in Via Euippa, 18- Lecce, is the controller of the processing of these data, which is carried out for the purposes set out in this Privacy Statement, including direct marketing purposes.
The treatments related to the web services provided by this site are only handled by technical personnel within the company who are in charge of processing, or by persons in charge of occasional maintenance operations. No data from the web is ever disclosed.
The personal data provided by users who request dispatch of informative material or who sign up to receive newsletters are only used to perform the service or provision requested. Such data may be used by the company for the performance of its ordinary activities for the following purposes:
a) management of user / client relationship in performance of the accommodation agreement;
b) the performance of its business;
c) other purposes connected with the activity of the company and associated with that activity such as, but not limited to: improving the products and services offered, although not strictly related to the services requested by the party concerned; market research on customer satisfaction presented, directly or through agencies responsible for market purpose, by phone, questionnaires or personal appointments.
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation. Vico dei Bolognesi will use your email address to send a confirmation and, if necessary, we might use the other information to contact you for help in processing the reservation.
In case of transmission of your data to third parties (for example to carry out economic transactions), the data controller shall be notified and a consent for the data transmission shall be acquired.
In such case, you shall be transferred over SSL line (Secured Sockets Layer) provided that an enabled browser is being used. This ensures that all information is encrypted as it travels over the internet.
However, we may transmit data to recipients located in Countries for which an adequacy decision by the European Commission exists (generally, in the USA, in accordance with the Commission Implementing Decision 2016/1250/EU of 12 July 2016).
In the event of data transmission to third Countries, suitable technical measures shall be adopted in order to inform you of the specific safeguard instruments (also intended to obtain a copy of the data) and to acquire your consent.

Direct marketing

As noted above, we would like to provide you with information about new products, promotions, special offers and other information that we feel may be interesting for you. In the event that there has been express authorization to do so, we will be able to submit such information by mail and telephone, unless you have specified otherwise in the course of check in. In case you buy a product from us we may retain your e-mail and mailing for future communications.
If, at any time, you wish that your data were not used for direct marketing purposes, you can exercise your opt-out option in accordance with Article 21 of Regulation (EU) n. 2016/679, and notify us by contacting our customer service via email to the following address rooms@vicodeibolognesi.com. We will send no more commercial communication and your data shall be no more subject to processing.
You can also withdraw your consent on all data that we may have collected from you, also on those processed for purposes other than direct marketing, for reasons connected with personal circumstances.

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet. This information is not collected to be associated with identified users, but which, by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) of requested resources, the time of request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and computer environment. These data are used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

Data provided voluntarily:

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this website entails the subsequent acquisition of the data, necessary to respond to requests, and of any other personal data included in the message.

Provision of data:

A part from that specified for navigation data, the user is free to provide personal data contained in the application forms or indicated in sections of the site to request the dispatching of informative material or other communications. Their absence can make it impossible to fulfill the request.
Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.

Method of treatment

Your personal data will be processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected.
The duration of data processing is thus linked to the user/client relationship and to the relevant controller’s economic and financial purposes, as well as to the client’s exercise of the rights of objection or deletion, correction or portability of data.
You have the right, at any time, to obtain confirmation of whether or not your data are stored, to ask for their content and origin, verify their accuracy or request their integration or updating, or correction.
In compliance with Regulation (EU) n. 2016/679, Articles 15-21, you have the right to request from the controller access to and rectification, portability and erasure of personal data or restriction of processing concerning the data subject or blocking of data processed in violation of law, as well as to object to data processing for legitimate reasons and to lodge a complaint with a supervisory authority whenever a misuse is identified.
This Privacy Policy may be revised periodically and the use of the information collected is subject to the privacy policy in effect at time of use. This document published on the web site www.palazzopersone.it, constitutes the “Privacy Policy” of this site and shall be subject to change.
Processing of data of children under 16 years of age, shall be managed and authorized by the holder of parental responsibility. Specific security measures are observed to verify the age of those who access the web site. Should we unintentionally acquire personal information or other data from users under 16 years of age, we shall not disclose them to third parties, for no reason.

Restrictions

Should you use any link on our web site, including those of the booking engine, we shall not be deemed responsible for the privacy policies or the contents of such web sites, nor can we be deemed responsible for the cookies that such web sites may place. During navigation in the web site, you can be requested to agree on the information and data processing conditions herein specified.

 
 
 
 

Cancellations & Refunds

(individual bookings)

Any booking cancellation must be communicated in writing. For the cancellation policy please refer to your booking confirmation.
In case of cancellation or changes made up to 15 days before the date of arrival, no fee will be charged.
For cancellations received from 15 to 0 day before the check-in date the amount of the entire stay will be charged.
Vico dei Bolognesi reserves the right to credit the total amount due in case of cancellation after this period.
No reimbursement is due to the guest who decides to interrupt the stay already undertaken and therefore is required to pay the entire booked stay

No Show:
In case of no-show, the total amount will be charged.

Policy for groups

  1. By making a booking, the person completing the process is identified as referent of the group and confirms that he / she is authorized by the other participants to adhere to the Booking Conditions and the Cancellation Policy of Vico dei Bolognesi per Palazzo Personè. The contact person of the group is responsible for the invoice total for all the bookings confirmed by him. Requests after the expiry date must be communicated directly and exclusively by the group leader. Bookings do not include changes. It would be necessary to cancel your booking and make a new one.

    Deposit:
    The deposit is never refundable.

    Rooming list:
    The contact person of the group is responsible for sending the final guest list as soon as possible.
    Any cancellations must be received in writing (by e-mail).
    Canceled bookings will be subject to penalties as follows:
    up to 15 days before the date of arrival no penalty will be applied;
    from 15 to 0 days before the arrival a penalty equal to 100% of the entire booked stay will be charged.
    In case of “no show” or early departure a penalty equal to 100% of the entire stay will be charged.
    Early departures will be charged for the entire booked stay. Confirmation of booking implies acceptance of our cancellation and deposit terms.

    Due to force majeure

    The management declines all responsibility for disservices due to lack of supplies, fortuitous failures to the equipment or other causes of force majeure. We accept no responsibility for damage caused by other guests, atmospheric events, natural disasters, epidemics, diseases and thefts.
    Do not hesitate to contact us at the following e-mail address: rooms@vicodeibolognesi.com or at the addresses indicated on the website www.palazzopersone.it, our staff is always available for all your requests.